Relative new kid on the CRM block, Zoho is quickly building a good reputation. Its most obvious and appealing feature is that it is FREE for up to 3 users – making it a terrific option for sole traders, micro businesses and start ups.
This user friendly application is completely cloud based and offers good website integration. It also has the potential to serve businesses as they grow (with upgrades to Professional and Enterprise) making a great choice for start ups looking for a low cost application with future potential. Because it is a subscription service you can upgrade any time.
Zoho offers a complete office suite and small business package, along with the CRM application, meaning it can provide a ‘one-stop-shop’ for small businesses. The full application includes:
And Zoho CRM offers the following:
The interface of Zoho CRM is mildly criticised for being a little drab and unexciting. Also, for users new to CRM it takes a little while to learn to navigate workflow. The application requires a fair amount of customisation if you want to make changes – which will require some external expertise.
However, as a foundation level CRM it is a good, functional, cost effective choice. If you have any questions about Zoho CRM and what other choices might be available and suitable for your business, please contact us for an unbiased and informed consultation.